jana9 Privacy Policy

jana9 operates the online betting and casino platform accessible at jana9.io. For the purposes of this Privacy Policy, jana9 acts as the data controller — the entity that determines the purposes and means of processing your personal data.

This Privacy Policy applies to all personal data collected from players who register for or use any service offered on the jana9 platform, including sports betting, live casino, slot games, promotions, and customer support interactions. It applies regardless of the device or method you use to access the platform.

jana9 collects personal data through several channels: directly from you at registration and during account use, automatically through your interaction with the platform, and from third-party service providers as part of our verification and payment processes.

jana9 does not intentionally collect any special category data (such as health information, racial or ethnic origin, religious beliefs, or political opinions). If any such data is incidentally provided to us, it will not be processed for any purpose and will be deleted promptly.

jana9 processes your personal data for the following clearly defined purposes:

• Account Registration and Management: To create and maintain your jana9 account, authenticate your identity at login, and manage your account preferences and settings.
• Age and Identity Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as required by our Know Your Customer (KYC) obligations.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks, and to maintain accurate transaction records.
• Service Delivery: To provide access to sports betting markets, live casino games, slot games, and promotional offers available on the jana9 platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and unauthorised account access.
• Legal Compliance: To meet applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and the retention of financial records.
• Customer Support: To respond to your inquiries, resolve complaints, and improve the quality of our support services.
• Platform Improvement: To analyse usage patterns and platform performance data in order to fix bugs, optimise the user experience, and develop new features.
• Responsible Gaming: To monitor betting behaviour for indicators of problem gambling and to apply or enforce responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Marketing Communications: To send you promotional offers, bonus notifications, and relevant platform updates — but only where you have provided explicit consent or where permitted by applicable law. You may opt out at any time.

jana9 relies on the following legal bases to process your personal data, depending on the specific purpose:

• Contractual Necessity: Processing required to perform the contract between you and jana9 — for example, creating your account, processing deposits, and settling bets.
• Legal Obligation: Processing required to comply with applicable laws — for example, identity verification, AML record-keeping, and responding to lawful regulatory requests.
• Legitimate Interests: Processing that serves jana9's legitimate business interests where those interests are not overridden by your rights — for example, fraud detection, platform security, and service analytics.
• Consent: Processing carried out on the basis of your freely given, specific, informed consent — for example, sending marketing emails or push notifications about promotions. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jana9 does not sell your personal data. We share data only with trusted third parties where operationally necessary, and only to the extent required for the stated purpose. All third-party processors are required to handle data securely and in accordance with applicable data protection law.

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy frameworks.
• KYC and Identity Verification Providers: Third-party identity verification services receive copies of identification documents solely for the purpose of confirming your age and identity.
• Game Technology Providers: Studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming may receive pseudonymised session data required to deliver their game content and validate game results.
• IT and Hosting Infrastructure: Cloud hosting and server infrastructure providers process technical data as part of their platform hosting services. These providers are bound by strict data processing agreements.
• Fraud and AML Screening Services: Specialist fraud detection and AML screening providers may receive transaction data and identity information as part of compliance screening processes.
• Regulatory and Law Enforcement Authorities: jana9 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory direction. Where legally permissible, jana9 will notify affected players of such disclosure.

jana9 does not share personal data with advertisers, data brokers, or any unaffiliated third party for commercial marketing purposes without your explicit prior consent.

jana9 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on jana9:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: Collect anonymised or pseudonymised data about how players interact with the platform — such as which pages are visited most frequently and where errors occur. This data is used to improve the platform experience.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and recently visited game categories to personalise your experience across sessions.
• Marketing and Targeting Cookies: Used only with your consent to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You may opt out of these cookies at any time.

You may manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to log in or use core platform features.

jana9 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law.

• Active Account Data: Retained for the duration of your account's active status plus a minimum period following closure to resolve any outstanding disputes or regulatory inquiries.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with AML and financial record-keeping requirements.
• KYC Verification Documents: Retained for a minimum of five (5) years following the closure of your account or the completion of the last transaction, whichever is later.
• Support Correspondence: Retained for up to three (3) years following resolution of the inquiry, to support quality assurance and dispute resolution processes.
• Marketing Consent Records: Retained for the period during which consent remains active, plus a further period to demonstrate compliance in the event of a complaint.

Upon expiry of the applicable retention period, jana9 will securely delete or anonymise your personal data so that it can no longer be linked to your identity.

jana9 takes the security of your personal data seriously and maintains a range of technical and organisational safeguards appropriate to the risk:

• Encryption in Transit: All communications between your browser or app and jana9 servers are encrypted using 256-bit SSL/TLS protocols, preventing interception by third parties.
• Encryption at Rest: Sensitive data stored on jana9 servers, including passwords and financial records, is encrypted using industry-standard algorithms. Passwords are hashed and salted — they are never stored in a recoverable format.
• Access Controls: Access to personal data within jana9's systems is restricted on a strict need-to-know basis. Staff access is authenticated, logged, and periodically reviewed.
• Infrastructure Security: jana9's hosting infrastructure is protected by firewalls, intrusion detection systems, and regular security patching. Penetration testing is conducted periodically by independent security specialists.
• Incident Response: jana9 maintains a documented data breach incident response plan. In the event of a breach affecting player rights, affected players will be notified promptly with details of the incident and recommended protective actions.

As a jana9 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

• Right of Access: You may request a copy of the personal data jana9 holds about you, together with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data held about you be corrected or updated.
• Right to Erasure: You may request that jana9 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction: You may request that jana9 restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including any profiling conducted for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

jana9 will respond to all verified data rights requests within 30 calendar days. Where a request is complex or involves a high volume of data, this period may be extended by a further 60 days, with prior notification to you.

jana9 is strictly an adult platform. The minimum age to register and use any jana9 service is 21 years. jana9 does not knowingly collect personal data from any person under the age of 21.

If jana9 discovers or is notified that an account has been registered by a person under the age of 21, the account will be immediately suspended, all personal data associated with the account will be deleted (except where retention is required for legal or compliance purposes), and any funds in the account will be handled in accordance with applicable law.

If you are a parent or guardian and believe that a minor in your care has registered an account with jana9, please contact [email protected] immediately so that we can investigate and take appropriate action.

jana9's primary operations and data storage infrastructure are configured to serve the Bangladesh market. In some cases, personal data may be transferred to or accessed by third-party service providers operating in other countries — for example, where game technology providers or hosting infrastructure are based outside Bangladesh.

When such transfers occur, jana9 ensures that adequate safeguards are in place to protect your data, including:

• Contractual data processing agreements requiring the recipient to maintain data protection standards equivalent to those applied by jana9.
• Technical security measures ensuring data is encrypted in transit and at rest regardless of geographic location.
• Restrictions limiting the purposes for which transferred data may be used by the receiving party.

jana9 does not transfer data to jurisdictions that do not offer adequate data protection guarantees without implementing compensatory safeguards as described above.

jana9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, jana9 will notify registered players via email and/or by posting a prominent notice on the platform prior to the change taking effect.

The "Effective Date" at the top of this page indicates when the current version of the policy came into force. We encourage you to review this page periodically to stay informed about how jana9 protects your personal data. Your continued use of the jana9 platform following the effective date of any updated policy constitutes your acknowledgement of the changes.

If you have questions, concerns, or complaints about this Privacy Policy or the way jana9 handles your personal data, please reach out to our support team using the contact details below. All privacy inquiries are treated with strict confidentiality.

• Privacy Inquiries Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Privacy Request" for data rights requests or "Privacy Complaint" for complaints
• Response Time: Within 30 calendar days for data rights requests; within 5 business days for general privacy inquiries
• Support Hours: 24 hours a day, 7 days a week, including public holidays
• Language: English

For questions about our responsible gaming practices and player protection tools, please visit the Responsible Gaming page. For a full overview of your legal rights as a jana9 player, please review our Terms & Conditions.